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I thought that a customized job dispatch system would be expensive. Flowfinity has given us a robust system to manage faults that is more flexible than the competitors, yet at a fraction of the cost. Flowfinity Actions is an incredibly easy to use platform that has significantly improved the ease with which jobs can be logged, tracked and searched.
Flowfinity provides a solution for maximizing returns, reducing costs and improving the efficiency of parking management services through effective asset and field team management.
Take advantage of a fully integrated solution that combines database reporting, call center dispatch, and real-time status updates from the field through technicians’ smartphones or tablets.
With all the data centrally located and preformatted, it’s easy to search for job logs, view trends, monitor response times, and manage technicians in the field. By consolidating these processes into a single, easy-to-use system, you can provide better customer service and achieve more transparency and productivity in field operations.
Benefits:
- Maximize revenue with reduced payment station downtime
- Reduce labor costs with more productive operations and less time per job
- Streamline maintenance of assets such as meters or pay and display machines
- Simplify logging, tracking, and searching jobs in the field and at the office
- Reduce reporting inaccuracies and double data entry
- Improve visibility in the field through immediate updates and GPS work location validation
Features:
- Accurate time and GPS location data of field staff including maintenance technicians, security, or customer service representatives
- Effective and accurate mobile data collection system
- Integration with in-house systems for extensive reporting capabilities
- Equipment maintenance logging
- Dispatch from a central location to field technicians’ smartphone or tablet devices
